Frequently Asked Questions
What happens if something in my home gets broken?
Our cleaners are very careful about their work. But they are human and so it does happen every now and again. So if your home is one of the few where an accident takes place, we promise to do everything we can to fix it. However, we do ask that you notify us within 24 hours of the cleaning date.
Do I need to tip the cleaner?
Everyone loves to get recognition for a job well done. So if you feel like a cleaner went above and beyond, then we would encourage you to leave a tip. But don’t feel obligated to as this is not something our cleaners have come to expect. We are proud to say that our cleaners have an average tenure of about 5 years. They wouldn’t have stuck around this long if they weren’t happy with their wages and benefits.
However, at around Christmas time, it has become common for customers to leave a small cash gift for their cleaner(s). Again, participation is not mandatory, but cleaners have come to sort of expecting it at this point. Management takes no part in this.